Info Pages

Unfortunately not at this time. We currently sell products only by the case.

Our minimum is only 1 case of any product. There is no minimum dollar amount you need to buy.

You can only place your order on-line at Hiolo website.

Click My Cart link at the top of Hiolo's website to go to your cart and then press Checkout Now button. Please review your shipping information and order to ensure it is correct. Then enter payment details and finalise order.

Identify the type of error message:

• CVC2/CVV2 -- Be sure that you entered the correct three-digit code located on the signature strip on the back of your credit card.
• Card Did Not Meet Checksum Test -- You may have incorrectly entered your account number. Common mistakes include transposing numbers or leaving out numbers.
• Declined Due to Insufficient Funds -- Check with your credit card company or bank to make sure you have enough available funds to cover your purchase.
• Declined by Card Processor -- Call your credit card company or bank and inform them that you're having a problem making an on-line purchase.

We will contact you if your order contains backordered or discontinued products that were just sold out.
If the product has been discontinued, your order will automatically be cancelled.
If the product has been backordered, we will let you know how long it will take to come back into stock and it will be your choice to either cancel the order or keep it open.

Hiolo does not require any membership fees or registrations to order.

Each city and state has its own requirements for doing business. As long as you fulfil your local requirements, you can purchase from Hiolo.

Yes, we can drop ship a case of any product; however, we do not private label our packages or blind ship.

We only ship to the USA (48 contiguous states). We have no plans to ship internationally.

Our system automatically calculates shipping costs at checkout. Prices vary depending on locations and size of the order. All orders usually ship within 24-48 hours and arrive within 5-10 working days.

We do not offer alternative Shipping Options. All orders are shipped with our Standard UPS Ground Service. Please allow 5-10 days for delivery of your order.

Due to the way we work and the large amount of orders placed every day, it is not possible for us to offer other shipping services. All orders must undergo specific security checks and then follow the queueing process within our distribution channel for picking/packing and shipping.

Hiolo processes all orders within 24 - 48 hours of placement. The time it takes to arrive depends on how close you are to the shipping warehouse. We'll let you know this when your goods have shipped.
In our experience, UPS ground freight usually takes 5-10 business days to move product across the country. So if you live in NY and the goods are coming from CA, plan on a two week delivery time. If you live in Indiana and the goods are coming from Chicago, plan on just a few days delivery time. In general, delivery takes up to 10 business days after receipt of order.
Orders travelling from more than one shipping point or involving backordered products may increase actual delivery time. Orders over 500 pounds may also take longer for delivery.

Hiolo accepts American Express, Mastercard, Visa, and Discover credit and debit cards through our PayPal Gateway.

Hiolo does not offer special payment terms as all orders must be paid in full at time of the order. See Payment Methods.

Yes, all credit card transactions are 128 bit SSL encrypted and secured. The customer service reps do not have access to your credit card information.

Hiolo strives to provide accurate images of all products sold on its site. Please refer to our product descriptions for further information on colour, size, and style.

We do not print a catalogue because we use the Internet as our virtual catalogue. We add 300 new products every day and take off around 150 discontinued or sold out items, so if we printed a paper catalog, it would be out of date within 3 days. With close to 50,000 different products, the Internet is the perfect virtual catalogue for Hiolo.

Yes, but if you're looking for a specific product or product line that you would like us to carry, we encourage you to let us know by e-mailing us from the contact us link.

• Keyword Search -- Allows you to search for products by typing in a keyword on any search box of the Hiolo's website. If you are having trouble getting the search results you want, you may consider the following search tips:
  • Try different search words because there are many words to describe the products for which you are searching.
  • Rather than being too specific, be a little more general.
  • Shorten the number of words in the search box to 1 or 2 words.
• Refined Search -- If you get more results than you care to page through, you can refine your results with the list of options down the left side of the page.

If an order is short shipped, if the wrong product was sent, or if merchandise is damaged or defective, Hiolo will issue a full credit for product cost. No partial returns will be accepted, and merchandise must be sent back in original individual and case packaging. Shipping costs on returned merchandise are at the customer's expense.
If you opt to return acceptable merchandise, you will be charged a 20% restocking fee. Merchandise may be returned within 14 days of receipt. No returns will be accepted after 14 days.

You will need to apply for and RMA Authorization Number before you can return an item(s) from your order. To apply for and RMA No. please go to our WebNotes Page and enter the information required and specify the reason for return. Please note that All Returns will only be accepted with a valid RMA No. and within 14 days from delivery of your order.

You can change your account information by clicking on My Account and updating your information at any time you are logged into the site.

Hiolo is committed to keeping your personal information private. We will not sell or transfer any of your personal or business data or transaction records to any outside parties.

You can view your order by clicking on "My Orders" from My Account link at the top of Hiolo's website.

As soon as your product leaves the warehouse, you will receive an e-mail confirmation of your shipment that will include a tracking number and ship date. You may also track from your account under My Orders link, then select the order you're after.

Hiolo ships its products quickly to ensure customer satisfaction. If your order has been prepared for shipment or is in transit, you will not be able to cancel your order. Therefore, you must contact us immediately to cancel your order.

By going to My Account, you can then make any necessary changes to your shipping information or add a new shipping address to your address book.

After you complete your transaction, an invoice will be E-mailed to you within seconds. However, if you require an additional invoice copy, you can click on My Account, then click on My Orders, find order id you wish to view and then print receipt.

From My Account tab you should see the Forgot Password link under the login box. Just type in your username and the e-mail address when you you registered, and your password will be e-mailed to you within minutes. If you still have problems, contact us.