Unfortunately not at this time. We currently sell products by the case only.

Unfortunately not. But we are so confident that any of our products will meet your needs that we invite you to purchase a case and if it is not the right one for you we will collect it at our own expense and give you a full refund when the products come back to the warehouse.

Our current minimum order is $250. This is the minimum dollar amount before shipping you need to spend to place an order.

You can only place orders on-line at http://www.hiolo.com. On rear occasions we allow orders over the phone.

Click My Cart link at the top right of Hiolo.com's website to go to your cart. Review your cart and then proceed to checkout by clicking the Checkout Now button. You will then need to register your details or login if you already have an account. On the next step enter your billing and shipping information and ensure it is correct. Then enter payment details and finalise order. You will be presented with more than one payment options such us PayPal and in house credit card payments.

Identify the type of error message:

• CVC2/CVV2 -- Be sure that you entered the correct three-digit code located on the signature strip on the back of your credit card.
• Card Did Not Meet Checksum Test -- You may have incorrectly entered your account number. Common mistakes include transposing numbers or leaving out numbers.
• Declined Due to Insufficient Funds -- Check with your credit card company or bank to make sure you have enough available funds to cover your purchase.
• Declined by Card Processor -- Call your credit card company or bank and inform them that you're having a problem making an on-line purchase.

We will contact you if your order contains back ordered or discontinued products that were just sold out.
If the product has been discontinued, your order will automatically be cancelled.
If the product has been back ordered, we will let you know how long it will take to come back into stock and it will be your choice to either cancel the order or keep it open.

Hiolo.com does not require any membership fees to order, however you do need to register your details to place orders.

Each city and state has its own requirements for doing business. As long as you fulfil your local requirements, you can purchase from Hiolo.com.

Yes, we can drop ship a case of any product; however, we do not private label our packages or blind ship.

Hiolo.com ships all orders within 24 - 48 hours of placement. After this, the time it takes to arrive depends on how close you are to the shipping warehouse. We'll let you know this when your goods have shipped.

All orders are shipped via Ground Service usually with UPS. In our experience, delivery usually takes 5-10 business days from the day products leave the warehouse.

So if you live in NY and the goods are coming from CA, plan on a two week delivery time. If you live in Indiana and the goods are coming from Chicago, plan on just a few days delivery time.

In general, delivery takes up to 10 business days after products leave the warehouse.
Orders travelling from more than one shipping point or involving back ordered products may increase actual delivery time. Orders over 500 pounds may also take longer for delivery.

We only ship to the USA (48 contiguous states). We have no plans to ship internationally.

Our system automatically calculates shipping costs at checkout. Prices vary depending on locations and size of the order. All orders usually ship within 24-48 hours and arrive within 5-10 working days.

We do not offer alternative Shipping Options. All orders are shipped with our Standard UPS Ground Service. Please allow 5-10 days for delivery of your order.

Due to the way we work and the large amount of orders placed every day, it is not possible for us to offer other shipping services. All orders must undergo specific security checks and then follow the queueing process through our busy distribution channels. It takes up to 48 hour for your order to physically leave the warehouse.

Hiolo.com accepts Master-card and Visa Credit and Debit cards. We also accept PayPal.

Hiolo.com does not offer special payment terms, all orders must be paid in full to be processed. See our Payment Methods page for further details.

Yes, all credit card transactions are 128/256 bit SSL encrypted and secured. The customer service reps do not have access to your credit card information, neither we store them in our database.

Common issues occur if the Billing Information you have entered does not match your Credit / Debit Card issuer's records. Make sure to enter all the Billing Information correctly as shown on your credit or debit card statement.

When making a payment on Hiolo.com's website but it does not through, a temporary authorisation is placed on your card that should be revered within 24 - 72 hours.

This is usually due to incorrect Billing Information provided at checkout, but if you believe that the information entered is correct, please use a different payment method such us PayPal or Google Checkout.

Hiolo.com strives to provide accurate images of all products sold on its site. Please refer to our product descriptions for further information on colour, size, and style.

We do not print a catalogue because we use the Internet as our virtual catalogue. We add 300 new products every day and take off around 150 discontinued or sold out items, so if we printed a paper catalogue, it would be out of date within 3 days. With close to 80,000 different products, the Internet is the perfect virtual catalogue for Hiolo.com.

Yes, but if you're looking for a specific product or product line that you would like us to carry, we encourage you to let us know by e-mailing us from the contact us link.

Keyword Search -- Allows you to search for products by typing in a keyword on any search box of the Hiolo.com's website. If you are having trouble getting the search results you want, you may consider the following search tips:

• Try different search words because there are many words to describe the products for which you are searching.
• Rather than being too specific, be a little more general.
• Shorten the number of words in the search box to 1 or 2 words.
• Refine your search If you get more results than you care to page through, you can refine your results with the list of options down the left or top right side of the catalogue pages.

Our full Returns Policy can be found here.

You will need to apply for and RMA Authorization Number before you can return an item(s) to us. To apply for and RMA# please go to My Orders page and from there select the return link for the order you wish to return. Alternatively if you don't have an account with us click here to follow our returns procedure,. Please note that Returns can only be accepted with a valid RMA# and within 14 days from delivery of your order.

To change your account information go to My Profile page on your account on-line, from there you can amend your personal data.

Hiolo.com is committed to keeping your personal information private. We will not sell or transfer any of your personal or business data or transaction records to any outside parties. For more info, see our Privacy Policy.

To view your order go to My Orders page on your account on-line, from there select the order you wish to see.

As soon as your product leaves the warehouse, you will receive an e-mail confirmation of your shipment that will include a tracking number and shipping date. You may also track orders from My Orders page, then select the order you wish to track.

Unfortunately due to the way our system works, orders that are paid through the PayPal Express Checkout option will not appear under the My Orders page even if you are registered with us. However, we will contact you if there are any problems and email you when the order ships.

Unfortunately, Guest Checkout users are not able to check order status on-line. However, we will contact you if there are any problems and email you when the order ships. You can contact us at any time to find out the status of your order.

Hiolo.com ships its products quickly to ensure customer satisfaction. If your order has been prepared for shipment or is in transit, you will not be able to cancel your order. Therefore, you must contact us immediately after you place an order to cancel it.

You must contact us immediately after you place your order as this can only be done by a customer service representative.

After you complete your transaction, a Receipt will be emailed to you within seconds. However, if you require an additional copy of your Receipt, you can go to My Orders page and from there click the Receipt link of the order in question. Alternatively if you dont have an account with us contact us.

To Reset your Password click here. From there, just type in your username and the e-mail address used when you first registered, a temporary password will then be e-mailed to you within minutes. If you still have problems or you forgot your username, contact us.